Mumbai: Heartbreak seems to the major reason, apart from depression, why callers dial helplines. Going by the suicide prevention helpline run by Vandrevala Foundation, as many as 2,617 of the 32,000 calls (roughly eight per cent) it received in 2011were about break-ups. the number one mental illness in the city is depression, followed by relationship problems relating to romance.
The Foundation that works towards mental health awareness compiled data on all calls on its helpline in 2011.that saw a majority of its callers in the city suffering from depression.
Apart from the top two complaints, anxiety, mental strain, obsessive compulsive disorders, phobias and sleeping disorders were the most common reasons for dialling the 24-hour helpline (1860-266-2345 and 022-2570 6000). Of the more than 32,000 calls that help line got in 2011, as many as 2,890 were from people were suffering from depression whereas 8, 982 were from those with symptoms of phobias, eating disorders, sexual problems and somatic disorders where people complain of aches and discomfort without there being any medical basis to it.
Suicidal tendencies were another issue that was high with 400 callers and before that Vandrevala Foundation had 461 callers who are into substance abuse. Callers related to work and occupational problems was 304 and most of them tend to call after losing a job to learn how to cope with it.
Dr Arun John, executive vice president, Vandrevala Foundation at Hiranandani Gardens, Powai, says, “The call volume in one year has increased as more people are aware of helpline numbers and how it can benefit them. The anonymity that a helpline provides callers is what makes them discuss their problems at length.”
“A person with suicidal thoughts basically just needs a hand to hold on to and if he/she has someone to talk to who won’t judge or pull them down it makes a huge difference. As suicide is usually an impulsive act, in several cases, we have convinced distressed callers not to take such drastic steps. It was only this one time we got to know a college student committed suicide despite our attempts,” added Dr.John.
People suffering from physical illnesses and disability also used the helpline with 286 callers last year. Strong unreasonable beliefs or superstitions were another factor high among callers with 438 such cases observed in Vandrevala Foundation. Behavioural problems were noticed in 188 callers and hallucinations and delusions among 192 of them.
A team of trained counsellors and psychiatrists handle the helpline round the clock and across the state. Callers on the helpline range from students undergoing stress due to exams to lonely senior citizens who just need someone to talk to. Each caller’s details are carefully documented by the foundation and are treated as confidential.
Several callers start using the helpline frequently to receive help when in distress. In many instances, people who have just lost a job or about to appear for an important exam call up the helpline asking for guidance and a listening ear.Other issues such as vulnerability, self harm, living conditions, activities of daily life (220 callers), child protection and cognitive problems were also recorded in the data.
Dr.Harish Shetty, psychiatrist at LH Hiranandani hospital, said, “Helplines are very effective in helping people with mental illness and suicidal tendencies. This one time a man called our helpline threatening to jump into Powai lake as he owed a lot of money to some people. We not only convinced the man not to take such a drastic step but also spoke to his money lenders and requested them to go easy on him.”
“Several times we have conversations that are last for one or two hours to help people in distress,” added Dr.Shetty.
(This the fourth and final installment in the series on mental health issues)